Warranty Support

Your coverage

Warranty length and covered components vary by model. The exact warranty summary is displayed on each product page before you buy, and it is the coverage that applies to your purchase. Coverage begins on the delivery date.

What is typically covered

Warranties cover defects in materials and workmanship under normal residential use for the stated period.

What is not covered

• Normal wear items such as blades, belts, filters, tires and batteries beyond their stated coverage.
• Damage from misuse, accidents, improper fuel or lack of scheduled maintenance.
• Unauthorized modifications or repairs.
• Commercial or rental use, unless the product warranty specifically includes it.

How to make a claim

1. Gather your Cubcade order number, the product model and serial number, and photographs or a short video of the problem.
2. Email info@Cubcade.shop or call +1 917-590-2721.
3. We confirm your coverage within 1–2 business days and direct you to the appropriate repair, replacement part or authorized service route.

Keep your records

Keep your order confirmation and maintenance records. Following the maintenance schedule in the operator's manual keeps your equipment running well and your warranty valid.

Problems on arrival

If your equipment arrives damaged or does not work out of the box, you do not need a warranty claim — it is covered by our Returns & Refunds policy. Contact us within 48 hours of delivery.