Privacy Policy

Who we are

This website is operated by Cubcade LLC ("Cubcade", "we", "us"). We are responsible for the personal information described in this policy.

Information we collect

• Order information: your name, email address, phone number, billing and shipping address, and the items you purchase.
• Support and review information: messages you send through our contact form or by email, and any product reviews you submit.
• Technical information: IP address, browser and device type, pages viewed and limited product-session data, collected through cookies and similar technologies.

How we use your information

• To process payments, fulfil and deliver your orders, and handle returns and warranty claims.
• To send order confirmations, shipping updates and replies to your enquiries.
• To prevent fraud and keep the store secure.
• To understand how the store is used and improve it.
• To comply with tax, accounting and other legal obligations.

Payment information

Payments are processed by Stripe. Your card details are sent directly to Stripe over an encrypted connection and are never stored on our servers. We keep only the transaction reference and order details needed to manage your purchase.

Cookies

We use cookies that are necessary for the store to work — for example, to remember the contents of your cart — and to measure store traffic. You can block or delete cookies in your browser settings, although parts of the store may not function properly without them.

Who we share information with

We share personal information only with service providers that help us run the store: our payment processor, shipping and freight carriers, hosting, email and analytics providers, and fraud-prevention services. We may also disclose information when the law requires it. We do not sell your personal information.

How long we keep information

We keep order records for as long as needed to provide support and warranty service and to meet tax, accounting and legal requirements. Other information is deleted or anonymized when it is no longer needed.

Your rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, and to opt out of marketing messages. To make a request, email info@Cubcade.shop. We respond within 30 days and will never treat you differently for exercising your rights.

Security

The store is served over an encrypted (HTTPS) connection, and access to order data is restricted to staff who need it. No method of transmission or storage is completely secure, but we work to protect your information and will notify you as required by law if a breach affects you.

Children

This store is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.