Shipping Policy

Shipping cost

Free

Order handling

1–3 business days

Transit time

5–10 business days

Where we ship

We ship to street addresses within the United States. We are unable to deliver to P.O. boxes, freight forwarders or military (APO/FPO) addresses because most of our equipment travels by freight carrier.

Shipping cost

Standard shipping is free on every order. The shipping charge shown at checkout is the amount you pay — there are no handling or fuel surcharges added afterwards.

Processing and delivery times

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Eastern Time, on weekends or on holidays begin processing the next business day. Delivery estimates are not guaranteed; weather, carrier capacity and remote destinations can occasionally extend transit time, and we will keep you informed if that happens.

Order tracking

You will receive an email with your carrier and tracking number as soon as your order ships. You can also check your order at any time on our order tracking page.

Freight delivery

• The freight carrier will call or email you to schedule a delivery appointment. Please make sure the phone number on your order is correct.
• Delivery is curbside: the driver brings the shipment to the end of your driveway or the nearest accessible point. An adult must be present to receive and sign for it.
• Please make sure the delivery location is accessible to a large truck. Let us know in advance about narrow roads, gates or other restrictions.

Inspect your delivery

Before signing the delivery receipt, inspect the packaging and the equipment. If you see any damage, write it on the delivery receipt, take photographs and email info@Cubcade.shop within 48 hours of delivery. We will arrange a repair, replacement or refund at no cost to you.

Address changes and undeliverable orders

Contact us as soon as possible if you need to correct your shipping address. We can update it free of charge until the order has shipped. If a shipment is returned to us because the address was incorrect or delivery could not be completed after repeated attempts, we will contact you to arrange redelivery or a refund.

Lost or delayed shipments

If your tracking has not updated for 5 business days, or your order has not arrived within the estimated window, contact us and we will open a trace with the carrier and resolve it for you with a replacement or a full refund.